State Farm® Insurance Agent Ryan Young

"Excellent customer service"

"Horrific , not only poor customer service, but horrible customer service. If they ate answering the phone at all the service is below substandard. I’m with Statefarm since 1998 and was rerouted to Ryan Young’s office after my agent in Cartersville retired. Unfortunately, they have only disappointed me . They attempt to sell insurance I do not need. Furthermore, insurance I would need they would not even mention to me. I spoke with their office after they said I need to review if my homeowners insurance is sufficient. As already stated I am with them for 27 years, but was never told that I do not have insurance if something should happen to my septic tank or sewer lines!!!!! And not only that they said I was fully insured if anything should ever happen to my house. I have not filed any claim with this insurance so I definitely was shocked that I don’t even insured for a simple thing like this, but on the other hand they was trying to sell me insurance for furs ( which I don’t have and jewelry which all I ever wear or have is a wedding band and a necklace) In other words they want me to insure something I don’t have no need , but something I would need and have they won’t. Furthermore, my husband has long term care insurance with them as well which we paying premiums . When I tried to pay the premium this time I was redirected by the for 1 hour and then when I finally was able to talk to a life person She took my payment and applied it to my disability insurance which is paid automatically. I kept telling this person that something was wrong and she insisted on no it is correct.Fortunately, I checked my e-mail and to where it was applied this is when I learned they are not trust worthy. Subsequently I called again and finally after 32 min reached a life agent who confirmed yes you are right it was applied to the wrong account and she was well it is coming out of your account in 2 days so my questions was why in the first place would you not see that one thing is paid automatically especially when your customer makes clear what she wants to pay for? To me it looks like deny delay and divert since this way the customer thinks the premium is paid when it is not and they can cancel the insurance since people get older and they took for 20+ years premiums in the hope that they never have to pay a claim. It has getting progressively worse with insurances as they just care about profit and do not care about their long term loyal customers who work hard for their money. I know that I have heard from numerous people who worked for insurances as adjusters that they are told if they cannot be mean and care about people they cannot be adjusters and that they no matter what have to find ways to Dey claims no matter what, but they make big bucks doing this in other words if you have conciseness don’t even think about working for the insurance . Sad to have to say this, but I switched everything to a different office and I will be very careful that they treat me better or find different insurance for my house, auto and disability all together"

"We didn't actually go into an office however our insurance rep made the phone call and the online assistance very meaningful. She was very patient with us as well as informative. Hats off to Sydney Rooney!!!!"

"Everyone at this location has been outstanding. We've been with them for years, left for a while due to elmy husband employment. We are so happy to be back with Ryan and his group. Gabby was extremely helpful to me getting my new insurance set up on our new car for our Son."

"One of the best agents out there and very helpful with life insurance"

"Gabby Costa helped add my wife's car to my existing policy and ended up saving us hundreds of dollars over a 6 month term. She was extremely helpful and answered every question that I had."

"Gabby was helpful and patient as we walked through the whole process."

"As always , great service! Thank you for everything you do."

"I worked with gabby to get motorcycle insurance she made the process simple and walked me through all the information I needed overall great experience"

"Gabby helped me save money on my car insurance and was super helpful with all my questions. Very sweet girl!!"

"Gabby was great. Did a full Home and Auto insurance review in person with my wife and I. We have 3 cars and 1 home and was able to identify opportunities to save $$ with car insurance coverage for all our vehicles."

"Sam Worthan at Ryan Young's Agency are amazing to deal with! Sam, answered all my questions in an easy to understand way, even stayed afterhours to assist me due my difficult schedule. Their rates were more economical then Progressive before i bundled by more then half! I'm saving over $150/month on auto and over $3,000/year on home compared to Progressive."

"I have been a long-term State Farm customer, and it truly hurts and disappoints me to write this. I trusted Ryan Young’s office to handle my claim professionally and advocate for me, but that has not been my experience. State Farm was charged for a Jeep hardtop part through Ed Voyles Chrysler Dodge Jeep Ram of Marietta, yet I have never received the part. Throughout this process, I’ve been reassured multiple times that the part was “on the way,” but none of the dates or updates I have been given were accurate. It feels like no one is taking responsibility or genuinely working toward resolving this issue. As a loyal customer who pays premiums every month, I expected support, accountability, and honest communication. Instead, I am still without the part, without a solution, and without the assistance that I thought my policy and long-standing relationship would provide. At this point, I should be receiving a refund or an alternative resolution, but nothing is being done. It is extremely disappointing to feel overlooked after trusting State Farm and Ryan Young’s office for so long. I hope this review brings attention to the situation so that no other loyal customer is left feeling ignored and unsupported."

"Gabby Costa did a great job, very patient and kind. She answered all my questions. Im very gratefull"

"Excellent service wonderful conversation with Cameron helped me with my needs I give him a 5 Star"

"Cameron provided great customer service and answered all my questions regarding my policies."

"Arleashea was awesome and informative! Very knowledgeable, polite and professional! She assisted with all that I needed. Thank you!!"

"Amazing customer service! Cameron Smith took care of all my questions and provided excellent customer service!"

"Very knowledgeable, cordial and efficient personnel."

"Arleashea is such a jewel; very knowledgeable, kind patient, certainly an asset to the agency!"

"Had the pleasure of working with Cameron today adding a PAP to my existing coverage. Very easy process and he took care of me. Highly recommend State Farm and Cameron."

"Arleashea was incredibly helpful with getting my insurance switched to my new car today. Service was friendly and quick"

"Cameron was professional, reliable, and went above and beyond to help me out. The whole process was smooth, quick, and stress-free. I really appreciate the great service and would highly recommend Cameron to anyone looking for someone to help them out with their policy."

"Sydney Tew, Account Representative, always goes above and beyond to act quickly and efficiently. As a Ryan Young customer for over 20 years, this office has always been top notch!"

"Arleashea responded very quickly to my call and was very helpful."